Publikationen

Wissenschaftliche Zeitschriften (peer-review)

Leyer, M., Hirzel, A.-K., Moormann, J. (im Erscheinen), Effectiveness of role plays on process-oriented behaviour in daily work practices: An analysis in the financial services sector, Business Process Management Journal.

Leyer, M., Tate, M., Kowalkiewicz, M., Rosemann, M. (2018), Bringing upcoming technologies to a service life: Assessing required provider and customer capabilities, Journal of Service Management Research, 2. Jg., Nr. 1, S. 42-59.

Leyer, M., Ivchenkov, K., Kirschner, T. (2018), Requirements of German micro-sized entrepreneurial companies regarding the management of business processes, International Journal of Entrepreneurship and Small Business, 33. Jg., Nr. 1, S. 72-87.

Leyer, M., Sandkuhl, K. (2017), Integration of Individual Processes and Information Demand Patterns: A Conceptual Analysis, Complex Systems Informatics and Modeling Quarterly, 4. Jg., Nr. 13, S. 61-72.

Hirzel, A.*, Leyer, M.*, Moormann, J. (2017), The role of employee empowerment in the implementation of continuous improvement: Evidence from a case study of a financial services provider, International Journal of Operations and Production Management, 37. Jg., Nr. 10, S. 1563-1579. [* gleichwertiger Beitrag]

Pika, A., Leyer, M., Wynn, M.T., Fidge, C.J., ter Hofstede, A.H.M., van der Aalst, W.M.P. (2017), Mining Resource Profiles from Event Logs, ACM Transactions on Management Information Systems (TMIS), 8. Jg., Nr. 1, S. 1-30.

Leyer, M.*, Stumpf-Wollersheim, J.*, Pisani, F. (2017), The influence of process-oriented organizational design on operational performance and innovation, International Journal of Production Research, 55. Jg., Nr. 18, S. 5259-5270. [* gleichwertiger Beitrag]

Leyer, M.*, Stumpf-Wollersheim, J.*, Kronsbein, D. (2017), Stains on the bright side of process orientation: An empirical investigation of advantages and disadvantages. Schmalenbach Business Review, 18. Jg., Nr. 1, S. 29-47 [* gleichwertiger Beitrag]

Leyer, M., Moormann, J. (2017), Action learning approach to teaching business engineering methodology, Business Process Management Journal, 23. Jg., Nr. 1, S. 130-154.

Leyer, M., Schneider, C., Claus, N. (2016), Would you like to know who knows? Connecting employees based on process-oriented knowledge mapping, Decision Support Systems, 87. Jg, Nr. 7, S. 94-104.

Leyer, M., Kronsbein, D., Willis, R., Chakraborty, A., Moormann, J. (2016), Implementation of service systems on the shopfloor level in financial service companies. Empirical evidence from Australia and Germany, International Journal of Production Research, 54. Jg. Nr. 11, S. 3229-3242.

Leyer, M., Kronsbein, D., Rosemann, J. (2016), Individual Process Management (IPM): A first step towards the conceptualisation of individual activities, International Journal of Business Environment, 8. Jg., Nr. 2, S. 105-120.

Wollersheim, J.*, Leyer, M.*, Spörrle, M. (2016), When more is not better. The effect of the number of learning interventions on the performance of process-oriented thinking, Management Learning, 47. Jg., Nr. 2, S. 137-157 [*Equal contribution]

Leyer, M. (2016), A framework for systemising service operations management, International Journal of Services and Operations Management, 23. Jg., Nr. 4, S. 486-509.

Leyer, M./Vogel, L./Moormann, J. (2015), 20 years of research on lean management in services. Results from a meta-review, International Journal of Services and Operations Management, 21. Jg., Nr. 4, S. 389-419.

Leyer, M./Moormann, J. (2015), Comparing concepts for operational control of information-processing services in a job shop setting: A case study from the financial services sector, International Journal of Production Research, 53. Jg., Nr. 4, S. 1168-1179.

Leyer, M./Moormann, J. (2014), How lean are financial service companies really? Empirical evidence from a large scale study in Germany, International Journal of Operations and Production Management, 34. Jg., Nr. 11, S. 1366-1388.

Leyer, M./Hollmann, M. (2014), Introduction of electronic documents. How business process simulation can help, Business Process Management Journal, 20. Jg., Nr. 6, S. 950-970.

Chakraborty, A./Leyer, M. (2013), Developing a Six Sigma Framework. Perspectives from Financial Service Companies, International Journal of Quality & Reliability Management, 30. Jg., Nr. 3, S. 256-279.

Leyer, M./Wollersheim, J. (2013), How to learn process-oriented thinking. An experimental investigation of the effectiveness of different learning modes, Schmalenbach Business Review, 65. Jg., Nr. 4, S. 454-473.

Leyer, M./Moormann, J. (2012), A method for matching customer integration with operational control of service processes, Management Research Review, 35. Jg., Nr. 11, S. 1046-1069.

Börner, R./Leyer, M. (2010), Wie viel Organisation braucht Six Sigma? Eine empirische Untersuchung für die Finanzdienstleistungsbranche, in: Zeitschrift Führung und Organisation (zfo), 79. Jg., Heft 6, S. 405-411.

 

Wissenschaftliche Konferenzbeiträge (peer-review)

Leyer, M., Tate, M., Bär, F., Kowalcziecik, M., Customer acceptance of pro-active services. A scenario-based empirical study, European Conference of Information Systems 2017, 08-10.06.2017, Guiamares, Portugal.

Leyer, M., Durst, S. (2017), Structuring digital options towards reducing the struggle of finding the needle in the digital haystack, in: Sure-Vetter, Y., Zander, S., Harth, A. (Hrsg.), 9te Konferenz Professionelles Wissensmanagement (WM 2017), Karlsruhe, 05.-07.04.2017, S. 18-24.

Leyer, M., Hüttel, S. (2017), Performance analysis with DEA, process mining and business process simulation on a livestock process, in: Ao, S.I., Castillo, O., Douglas, C., Feng, D.D., Korsunsky, A.M. (Hrsg.), International MultiConference of Engineers and Computer Scientists 2017, Band 2, Lecture Notes in Engineering and Computer Science, Hongkong, China: Newswood, S. 938-943.

Kettenbohrer, J., Beimborn, D., Leyer, M., Examining the Impact of BPM System Usage on Employees’ Process Orientation, International Conference on Information Systems 2016, Dublin, Irland, 11.-14.12.2016.

Benkenstein, M., Fellmann, M., Leyer, M., Sandkuhl, K. (2016), The Value of Enterprise Modelling: Towards a Service-centric Perspective, in: Horkhoff, J. et al. (Hrsg.), The practice of enterprise modeling, LNBIP 267, Heidelberg, Springer, S. 1-8.

Hirzel, A.-K., Leyer, M., Russell, N., Barros, Alistair, Moormann, J. (2016), Understanding online financial communities: What constitutes a valuable information exchange for users? (resubmission), LWDA 2016, Potsdam, 12.-14.09.2016.

Bär, F., Leyer, M. (2016), Towards assessing the value of digital self-service options from a provider perspective, Proceedings of the 22nd Americas Conference on Information Systems, 11.-14.08.2016, San Diego/CA, Paper 368.

Leyer, M.*, Strohhecker, J.* (2016), Intelligence and (Mis)Understanding of Accumulation as Explaining Factors of Stock Management Failures, The 34th International Conference of the System Dynamics Society, Plenary paper [*equal contribution].

Hirzel, A.-K., Leyer, M., Russell, N., Barros, Alistair, Moormann, J. (2016) Understanding online financial communities: What constitutes a valuable information exchange for users?, Proceedings of the European Conference on Information Systems 2016, 12.-15.06.2016, Istanbul, Türkei, Paper 1498.

Leyer, M. (2016), Modellierung der Kundenintegration zur Simulation von Dienstleistungsprozessen mit Process Mining, in: Thomas, O., Nüttgens, M., Fellmann, M., Smart Service Engineering. Konzepte und Anwendungsszenarien für die digitale Transformation, Heidelberg: Springer, S. 123-144.

Durst, S., Leyer, M. (2015), A framework for using social media channels in knowledge exchange with customers, in: Bergmann, R., Görg, S., Müller, G. (Hrsg.) Proceedings of the LWA 2015 Workshops: KDML, FGWM, IR and FGDB, Trier, 07.-09.10.2015, S. 272-278.

Leyer, M., Hirzel, A.-K., Moormann, J. (2015), Effectiveness of role plays on process-oriented behaviour in daily work practices: An analysis in the financial services sector (resubmission), in: Bergmann, R., Görg, S., Müller, G. (Hrsg.) Proceedings of the LWA 2015 Workshops: KDML, FGWM, IR and FGDB, Trier, 07.-09.10.2015, S. 219.

Leyer, M., Hirzel, A.-K., Moormann, J. (2015), Effectiveness of role plays on process-oriented behaviour in daily work practices: An analysis in the financial services sector, in: Becker, J./vom Brocke, J./de Marco, M. (Hrsg.), Proceedings of the European Conference on Information Systems 2015, 26.-29.05.2025, Münster, Deutschland, Paper 1870.

Leyer, M./Wang, M./Moormann, J. (2014), How should we teach the idea of BPM? Comparing e-learning and face-to-face setting in situated learning, Proceedings of the 25th Australasian Conference on Information Systems, 08.-10.12.2014, Auckland, New Zealand, Paper 151.

Durst, S./Leyer, M. (2014), How can SMEs assess the risk of organizational knowledge, in: Seidl T., Hassani, M., Beecks, C. (Hrsg.), Proceedings of the LWA 2014 Workshops: KDML, IR and FGWM, Universität Aachen, Aachen, S. 299-309.

Leyer, M./Wang, M./Moormann, J. (2014), Is learning-by-doing via E-learning helpful to gain generic process knowledge?, in: Seidl T., Hassani, M., Beecks, C. (Hrsg.), Proceedings of the LWA 2014 Workshops: KDML, IR and FGWM, Universität Aachen, Aachen, S. 276 (resubmission).

Strohhecker, J./Leyer, M. (2014), How visualising stock-flow diagrams helps to make better decisions, The 32nd International Conference of the System Dynamics Society, Delft, Netherlands, 20.-24.07.2014, Paper 1463.

Leyer, M./Wang, M./Moormann, J. (2014), Is learning-by-doing via E-learning helpful to gain generic process knowledge?, in: Sampson, D.G., Spector, J.M., Chen, N.-S., Huang, R., Kinshuk, K. (Hrsg.), Proceedings of the 14th IEEE International Conference on Advanced Learning Technologies, IEEE Computer Society, Piscataway, NJ, S. 711-713.

Pika, A./Wynn, M.T./Fidge, C.J./ter Hofstede, A.H.M./Leyer, M./van der Aalst, W.M.P. (2014), An extensible framework for analysing resource behaviour using event logs, in: Jarke, M., Mylopoulos, J., Quix, C., Rolland, C., Manolopoulos, Y., Mouratidis, H., Horkoff, J. (Hrsg.), Advanced Information Systems Engineering, Lecture Notes in Computer Science, Vol. 8484, Heidelberg, Springer, S. 564-579.

Kronsbein, D./Meiser, D./Leyer, M. (2014), Conceptualisation of Contextual Factors for Business Process Performance, in: Ao, S.I./Castillo, O./Douglas, C./Feng, D.D./Lee, J.-A. (Hrsg.), International MultiConference of Engineers and Computer Scientists 2014, Band 2, Lecture Notes in Engineering and Computer Science, Hongkong, China: Newswood, S. 1198-1203.

Leyer, M./Willis, R./Chakraborty, A./Moormann, J. (2013), Operational Control of Service Processes. Empirical Evidence from the Financial Sector in Australia, in: Laosirihongthong, T./Jiao, R./Xie, M./ Sirovetnukul, R. (Eds.), Proceedings of the 2013 IEEE International Conference on Industrial Engineering and Engineering Management, Singapur, Piscataway, NJ: IEEE, Paper 37.

Leyer, M./Claus, N. (2013), Toward an agile knowledge connection of employees with regard to business processes, in: Henrich, A./Sperker, H.-C. (Hrsg.), Workshop proceedings of the LWA 2013, 07.-09-10.2013, Bamberg, S. 205 (Resubmission).

Leyer, M./Claus, N. (2013), Toward an agile knowledge connection of employees with regard to business processes, in: Sprague, R.H. (Hrsg.), Proceedings of the 46th Hawaii International Conference on System Sciences, IEEE Computer Society, Los Alamitos, S. 3436 - 3445. 

Leyer, M./Moormann, J. (2012), Kundenintegration bei der Erstellung von informationszentrierten Dienstleistungen. Analyse der Auswirkungen auf die Produktivität der Leistungserbringung, in: Böhmann, T., Knackstedt, R., Leimeister J.M., Nüttgens, M., Thomas, O. (Hrsg.), Proceedings der Teilkonferenz Service Engineering & Management im Rahmen der Multi-Konferenz Wirtschaftsinformatik, 29.02.-02.03., Braunschweig, S. 137-150.

Leyer, M./Moormann, J. (2012), Combining Process Mining and Statistical Methods to Evaluate Customer Integration in Service Processes, in: Daniel, F., Barkaoul, K., Dustdar, S. (Hrsg.), BPM 2011 International Workshops, Part I, LNBIP 99, Heidelberg, Springer, S. 147-152.

Chakraborty, A./Leyer, M. (2011), Developing a Framework for Six Sigma in Financial Service Institutions. Empirical Evidence from Expert Interviews, in: Ng, S.H./Jiao, R./Xie, M., Proceedings of the 2011 IEEE International Conference on Industrial Engineering and Engineering Management, Singapur, Piscataway, NJ: IEEE, S. 799-803.

Leyer, M./Chakraborty, A. (2011): Implementing a Six Sigma Initiative in Financial Service Companies, in: Adebanjo, D./Xie, M., Proceedings of the 2011 IEEE International Conference on Quality and Reliability, Singapur, Piscataway, NJ: IEEE, S. 521-525.

Leyer, M. (2011): Towards a Context-aware analysis of business process Performance, in: Proceedings of the 15th Pacific Asia Conference of Information Systems (PACIS 2011), 09.-11.07.2011, Brisbane, Australien, Paper 200.

Leyer, M./Wollersheim, J. (2011): Towards learning business process management thinking, in: Proceedings of the 15th Pacific Asia Conference of Information Systems (PACIS 2011), 09.-11.07.2011, Brisbane, Australien, Paper 323.

Leyer, M./Moormann, J. (2010), Facilitating Operational Control of Business Services: A Method for Analysing and Structuring Customer Integration, in: Proceedings of the 21st Australasian Conference of Information Systems (ACIS 2010), 01.-03.12.2010, Brisbane, Australien, Paper 42.

Krug, S./Korthaus, A./Fielt, E./Leyer, M. (2010), Co-Creation in Business Service Lifecycle Management, in: Proceedings of the 21st Australasian Conference of Information Systems (ACIS 2010), 01.-03.12.2010, Brisbane, Australien, Paper 27.

Börner, R./Leyer, M. (2010), Using role-plays to acquire process-oriented knowledge in enterprises, in: Liu, K./Filipe, J. (Hrsg.), Proceedings of the International Conference on Knowledge Management and Information Sharing, Valencia: SciTePress, S. 149-156.

Leyer, M./Moormann, J. (2010), Konzeption eines Prozesslabors zur Verbesserung der operativen Steuerung von Dienstleistungsprozessen, in: Fähnrich, K.-P./Franczyk, B. (Hrsg.), Informatik 2010: Service Science – Neue Perspektiven für die Informatik, Bd. 1, Lecture Notes in Informatics (LNI) 175, Bonn: Gesellschaft für Informatik, S. 635-640.

Dohmen, A./Leyer, M./Patas, J. (2010), Towards a Methodology to Assess Changes in IT Business Value in Terms of Business Process Performance, in: Proceedings of the 16th Americas Conference on Information Systems, 12.-15.08.2010, Lima, Peru, Paper 167.

Leyer, M. (2010), Towards a Process Laboratory for Improving the Operational Control of Service Processes, in: Proceedings of the 2nd Student Conference on Operational Research (SCOR 2010), 09.-11.04.2010, Nottingham, Großbritannien, S. 8-11.

Leyer, M. (2010), Designing a process laboratory to improve operational control of service processes, Doctoral Consortium of the 5th Conference on Design Science Research in Information Systems and Technology (DESRIST 2010 DC), 03.06.2010, St. Gallen, Schweiz.

Dohmen, A./Leyer, M. (2010), Combining Data Envelopment Analysis and Business Process Simulation for analyzing the efficiency of business processes, in: Ao, S.I./Castillo, O./Douglas, C./Feng, D.D./Lee, J.-A. (Hrsg.), International MultiConference of Engineers and Computer Scientists 2010, Band 3, Lecture Notes in Engineering and Computer Science, Hongkong, China: Newswood, S. 2134-2138.

Heckl, D./Leyer, M./Moormann, J./Rosemann, M. (2009), Framework of a Process Laboratory for the Operational Control of Service Processes, in: Proceedings of the 2009 Australasian Conference on Information Systems (ACIS 2009), 02.-04.12.2009, Melbourne, Australien, S. 195-204.

 

Wissenschaftliche Zeitschriftenbeiträge (editorial review)

Leyer, M., Moormann, J. (2014), Konstruktion eines Prozesslabors. Vom Process Mining zur Prozesssimulation, Banking and Information Technology (BIT), 15. Jg., Nr. 1, S. 9-20.

Leyer, M., Kronsbein, D., Moormann, J. (2013), Operative Steuerung von Banken in Deutschland. Ergebnisse aus Experteninterviews, Banking and Information Technology (BIT), 14. Jg., Nr. 2, S. 36-48.

Durst, S., Leyer, M. (2012), Die Rolle von Banken aus Sicht von Existenzgründern, Banking and Information Technology (BIT), 13. Jg., Nr. 3, S. 14-25.

Leyer, M., Moormann, J. (2011): Einfluss des Kontexts auf die Performance von bankbetrieblichen Geschäftsprozessen. Eine Methodik zur Identifikation der Einflussfaktoren, in: Banking and Information Technology (BIT), 12. Jg., Nr. 2, S. 17-31.

 

Wissenschaftliche Konferenzbeiträge (editorial review)

Leyer, M. (2009), Framework of a Process Laboratory for Financial Services, in: 6. Internationale wissenschaftlich-praktische Konferenz für Management, Ökonomie und Finanzen sowie regionale Verwaltung, Band 1, 10.-12.9.2009, Taganrog Institut für Management und Ökonomie, Taganrog, Russland, S. 15-19.

 

Monographien

Leyer, M. (2012), Operative Steuerung von Dienstleistungsprozessen. Methodik zur Steigerung der Produktivität von informationszentrierten Dienstleistungsprozessen (Diss.), Berlin: Logos.

 

Buchbeiträge (editorial review)

Leyer, M./Heckl, D./Moormann, J. (2015), Process Performance Measurement, in: vom Brocke, J./Rosemann, M. (Hrsg.), Handbook on Business Process Management, 2. überarb. u. erw. Aufl., Band 2, Berlin: Springer, S. 227-241.

Leyer, M./Roenpage, O./Moormann, J. (2014), Prozessmanagement: Wie “lean” sind Banken wirklich?, in: Niehoff, W./Hirschmann, S. (Hrsg.), Aspekte einer effizienten Bankorganisation, Köln: Bank-Verlag, S. 13-23.

Moormann, J./Leyer, M./Hilgert, M. (2012), Prozessmanagement, in: Steffens, U./Gerhard, M. (Hrsg.), Kompendium Management in Banking & Finance, 8., überarb. u. erw. Aufl., Band 2, Frankfurt/M.: Frankfurt School Verlag, S. 113-186. 

Leyer, M./Moormann, J. (2011): Steigerung der Dienstleistungsproduktivität aus Sicht des Geschäftsprozessmanagements, in: Bruhn, M./Hadwich, K. (Hrsg.), Dienstleistungsproduktivität, Band 1, Wiesbaden: Gabler, S. 289-312.

Leyer, M. (2011), Prozesslabor zur Simulation operativer Steuerungsentscheidungen, in: Gensch, C./Moormann, J./Wehn, R. (Hrsg.), Prozessmanagement in der Assekuranz, Frankfurt/M.: Frankfurt School Verlag, S. 195-216. 

Dohmen, A./Leyer, M. (2010), Analyzing Business Process Efficiency by Combining Business Process Simulation with Data Envelopment Analysis, in: Ao, S.I./Chan, A. H.-S./Katagiri, D./Xu, L. (Hrsg.), Special Edition of the International MultiConference of Engineers and Computer Scientists 2010, in: IAENG Transactions on Engineering Technologies, Band 5, Melville/New York: American Institute of Physics, S. 29-43.

Moormann, J./Leyer, M. (2009), Qualitätssteigerung durch Six Sigma am Beispiel der Finanzindustrie, in: Hünerberg, R./Mann, A. (Hrsg.), Ganzheitliche Unternehmensführung in dynamischen Märkten: Festschrift für Prof. Dr. Armin Töpfer zum 65. Geburtstag, Wiesbaden: Gabler, S. 527-550.

 

Arbeitsberichte

Leyer, M./Strohhecker, J. (2017), Mental models of business processes, Working paper series of the chair of service management, Nr. 1, Universität Rostock, Rostock.

Behley, D./Leyer, M. (2011), Evaluating Concepts for Short-term Control in Financial Service Processes, Frankfurt School Working Paper Series, Nr. 183, Frankfurt/M.

Durst, S./Leyer, M. (2011): Bedürfnisse von Existenzgründern in der Gründungsphase, Frankfurt School Working Paper Series, Nr. 173, Frankfurt/M.

Leyer, M. (2011): Stand der Literatur zur operativen Steuerung von Dienstleistungsprozessen, Frankfurt School Working Paper Series, Nr. 170, Frankfurt/M.

Moormann, J./Leyer, M. (2011), ProcessLab-Framework. Rahmenkonzept für das prozess­orientierte Management von Banken und Versicherungsunternehmen, White Paper des ProcessLab, Frankfurt/M.: Frankfurt School of Finance & Management.

 

Fachzeitschriften (ohne review)

Leyer, M., Hirzel, A.-K. (2016), Silodenken in Banken erfolgreich überwinden, in: Die Bank, Nr. 8, im Erscheinen.

Leyer, M. (2016), Die letzte Meile, in: Bankinformation, Nr. 6, S. 20-24.

Hirzel, A.-K., Leyer, M. (2016), Online Communities von Banken: Was schafft wirklichen Wert für Kunden?, in: Die Bank, Nr. 2, S. 48-52.

Leyer, M./Herberg, D. A. (2014), Gibt es Lean Insurance?, in: Versicherungsbetriebe, 44. Jg., Nr. 4, S. 16-17.

Leyer, M./Roenpage, O. (2014), Lean-Fata-Morgana im Banking, in: Geldinstitute, 45. Jg., Nr. 5, S. 44-45.

Leyer, M./Moormann, J. /Herberg, D. A. (2014), Lean Insurance: Realität oder Fata Morgana?, in: Zeitschrift für Versicherungswesen, 65. Jg., Nr. 12, S. 361-364.

Leyer, M./Roenpage, O./Moormann, J. (2014), Wie „lean“ sind die Banken wirklich?, in: Die Bank, Nr. 4, S. 62-66.

Hassel, T./Leyer, M. (2012), Process Mining in Banken, in: Geldinstitute, 43. Jg., Nr. 5, S. 20-21. 

Moormann, J./Leyer, M. (2012), Retail Banking muss kontextsensitiv werden, in: Die Bank, Nr. 10 (Jubiläumsausgabe), S. 64-68. 

Leyer, M.(2012), Process Mining in Banken, in: Geldinstitute, 43. Jg., Nr. 4, S. 14-15.

Hassel, T./Leyer, M. (2012), Transparente Kreditprozesse im Backoffice, in: Bankinformation, Nr. 2, S. 58-59.

Bornhöft, F./Leyer, M./Thamm, J. (2010), Lean Six Sigma und Outsourcing, in: Geldinstitute, 41. Jg., Nr. 1, S. 32-33.

Leyer, M. (2009), Riesiges Verbesserungspotential – Wie Six Sigma Effizienz beschert, in: Geldinstitute, 40. Jg., Nr. 2, S. 32-33.