Thesis topics offered (Suggestions)

  • Algorithms instead of humans as customers in services
  • Acceptance of proactive services
  • Implications of new technologies on work and company design
  • Integration of IoT-applications in business processes
  • Knowledge maps: Application of interactive knowledge maps for business processes
  • Process management for entrepreneurs - Methodologies for support
  • Value of process modelling from an employee perspective

Lectures

Process improvement methodologies in service companies (Summer term, Master in Service Management)

In the first (major) part of the course the methodology Business Engineering including the method PROMET®BPR is applied. The method allows for a systematic design of processes in service companies from strategy to single activities. This method is applied by students on an own case in supervised groupwork. In the second part students get to know Six Sigma and Lean Management at the example of a loan process within a workshop format. Using the professional role play “KreditSim” students are part of a process and learn relevant tools for improvement. 

Course design: Lecture, seminar; term paper, presentation

Process management in service companies (winter term, Master in Service Management)

The course starts with foundations of process management including scientific insights. Starting point for process management in service companies are employees for whom tasks should be coordinated in a best possible way. To do so, processes have to be defined and documented. Here, a continuous as well as consistent modelling is important as well as the company culture. The company culture often has an influence on the creation and modification of processes. Further on, existing processes have to be measured, analysed and developed.

Course design: Lecture, seminar; term paper, presentation

 

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