Research projects

  • Future of work - Impact of new technologies
  • Acceptance of proactive services
  • Impact of process-oriented organisational design on customer satisfaction
  • Digital support of processes
  • Lean Management in service companies
  • Individual process logic of services
  • Impact of process orientation in companies
  • Impact of organisational changes on employees
  • Learning of process-oriented thinking in companies
  • Interlinking knowledge of employees in companies
  • Visualisation of cause-and-effect-relationships in decision processes
  • Process management for entrepreneurs
  • Aquanomics